Potential Reason: Encryption has been accidentally enabled in iMazing.
Solution: Within iMazing, Select the drop-down arrow to the right of the pop-up window.
From the next list select 'Options'
The next window will look like this, we want to click on 'Disable' as shown in the red box below. Note: If there is a box marked 'Enable' here then iMazing is setup correctly and you can move to the next troubleshooting suggestion.
You may have been prompted to create a password for the encryption when it was enabled. Re-enter that password or, alternatively, if you don't recall creating a password in iMazing you can try your Apple ID password (This is the password that is used to download Apps on the device that has been backed-up)
There should now be a red dot before 'Backup Encryption'.
You will now need to take a new, unencrypted, back-up of the device from iMazing by selecting 'Back Up' from the drop down menu
Select Add device from within the Bark desktop application.
Click on 'Refresh list of iOS devices with backups'
The error message for encryption will now have disappeared and you can go ahead and re-select your child in the menu.
With all these steps complete. Bark will now re-sync the device data with our servers.
Potential Reason: Encryption has been enabled in iTunes
Solution: To uncheck "encrypt local backups" in iTunes, please:
Plug your child's phone into the computer
Go to your child's device summary page (click on the tiny square phone icon button that appears at the top of iTunes - see image below)
In the device summary page, please uncheck the "encrypt local backups" checkbox
(If you are unable to do this, please go to Preferences in the iTunes menu. In Preferences, please select Devices. Delete all backups for your child's device in this list)
Please also open iMazing and forget your child's device by clicking on the square arrow button to the right of your child's device and selecting "Forget". (see image below)
Note: If Encryption is still on the iPhone or iPad after the above steps, you may need to reset the settings of that device. What this effectively does is to reset some of your Settings to factory default. It’s not a complete removal of settings. It removes all of your preferences for Wi-Fi, Encryption Bluetooth, Do No Disturb, Notifications, General, Sounds, Brightness & Wallpaper and Privacy.
Note: while this function does not remove any data from your iPhone, Bark does recommend backing-up your device to iTunes before doing this process.
Follow the steps below to reset all settings:
Once complete, plug your device into your computer and follow the steps to back-up with iMazing.
If it still says the backup is encrypted, please check to see if you have any programs such as Verizon Family Base or Norton Family. These interfere with Bark's iOS monitoring because they force encryption on your child's phone.