There are a few reasons you might see 0% Snapchat activity on your Bark dashboard:
- Your child isn't using Snapchat (unlikely)
- Your child is using an alternate Snapchat account (more likely)
- Your child is using Snapchat Private Messaging (most likely)
This is what the Snapchat private message screen (chat) looks like.
Bark is able to scan public and private Snapchat stories. We can also monitor Snapchat private messages (chat, including images) on Android and Amazon devices. But because Snapchat doesn't allow external access to private messages, we cannot monitor those on iOS devices (and neither can any other monitoring service!). We're continually working to be able to monitor Snapchat on iOS.
In the meantime, here's what you can do to help that happen faster: Tweet them ("Hey @snapchatsupport, please open your DM API to the good guys like @joinbark so they can keep my children safer online!") or message their support team here ("Report a safety concern" > "Someone else's Snapchat account" > "YES" > "I'm worried about this user's safety" > "YES" > fill out information > SEND).
Bark's watchdog engine uses advanced algorithms to look for a variety of potential issues, such as cyberbullying, sexting, drug-related content, and signs of depression.
If a potential issue is detected, a text/email alert is sent to the you to review the issue, along with recommended actions on how to handle the situation.