We fundamentally believe in Bark's ability to identify potential issues from the connections we monitor. Reviewing all of a child's activities can be time-consuming for families, in addition to causing children to feel like they are constantly being watched. We've seen many examples of children creating alternate profiles on social media to get around more traditional, manual monitoring.
Our hope is that Bark can reduce this friction, allowing your children to feel free to express themselves online in a safe and responsible way, yet keeping you in the loop in the case something serious comes up!
Bark uses advanced self-learning algorithms that adapt to the way kids talk to one another. Because language and social trends evolve over time, what makes Bark different from other services is that our system has become incredibly intuitive about what could be cyberbullying, sexual content, suicidal ideation, and more.
If our system finds something potentially alarming, you and any other notification contacts will receive an email, text, or app alert along with a snippet of the conversation or media for your review for context.
Reviewing potential issues via e-mail:
You will receive an e-mail notice like this, allowing you to click on Review Potential Issues to take you to your parent dashboard and see the alert.
NOTE: You will always receive important e-mails about potential issues detected, even if you have opted out of promotional e-mails.
Reviewing potential issues via app:
If you've downloaded the Bark parent application on your Android or iPhone, you will receive an app push notification from Bark saying Potential Problem Detected on Your Child's Accounts, allowing you to tap on the notification to take you to the Bark app and see the alert.
Reviewing potential issues via text:
If you've set up text notifications, you will receive a text notification from Bark saying...
Bark alert: We've detected a potential problem with your child's account.
Please review: [link to alert]
This allows you to tap on the link and be taken to your Bark parent dashboard to see the alert.
Received a Potential Issue alert, but being prompted to continue setting up accounts?
That means you haven't yet completed the initial on-boarding process for new accounts! You will need to complete the on-boarding before you are able to review potential issues on your child's connected accounts.
For help with this, see our instructions below!
Additional reading on related Bark features:
- Ignoring potential issues from a certain contact (like parents, grandparents)
- Adjusting the sensitivity of alerts for your child(ren)
- Connecting social accounts, devices, and e-mail for monitoring for the first time
Have additional questions about how Bark alerts or anything else?
Bark Support is here to help! Please reach out to us, and we are happy to assist.