The error:

Potential Reason:
Encryption is enabled in iMazing

Solution: Within iMazing, Select the drop-down arrow to the right of the pop-up window.

From the next list select 'Options'

The next window will look like this, we want to click on 'Disable' as shown in the red box below. Note: If there is a box marked 'Enable' here then iMazing is setup correctly and you can move to the next troubleshooting suggestion.

You may have been prompted to create a password for the encryption when it was enabled. Re-enter that password or, alternatively, if you don't recall creating a password in iMazing you can try your Apple ID password (This is the password that is used to download Apps on the device that has been backed-up)

There should now be a red dot before 'Backup Encryption'.

You will now need to take a new, unencrypted, back-up of the device from iMazing by selecting 'Back Up' from the drop down menu

Select Add device from within the Bark desktop application.

Click on 'Refresh list of iOS devices with backups'

The error message for encryption will now have disappeared and you can go ahead and re-select your child in the menu.

With all these steps complete. Bark will now re-sync the device data with our servers. 

Potential Reason:
Encryption is enabled in iTunes

Solution Part A: To uncheck "encrypt local backups" in iTunes, please:

  • Open iTunes
  • Plug your child's device into the computer
  • Go to your child's Device Summary page by clicking on the tiny square phone icon button that appears at the top of iTunes - see image below
  • In the Device Summary page, please uncheck the "Encrypt Local Backups" checkbox
    (If you are unable to do this, please go to Preferences in the iTunes menu. In Preferences, please select Devices. Delete all backups for your child's device in this list)

Solution Part B: to disable encryption in iMazing, please: 

  • Open iMazing and Forget your child's device 
  • To forget the device on iMazing on Windows, right-click the device, and click Forget on the menu that appears.
  • To forget the device on iMazing on Mac, navigate to the top iMazing icon, click on the square arrow button to the right of your child's device and select Forget (see image below)


Adjusted iMazing and iTunes settings,
but Bark still says Encryption Enabled!

If Encryption is still on the iPhone or iPad after following the above steps, you may need to Reset the Settings of that device.

This is not a complete Factory Reset affecting your device's data. All it does is remove your preferences for Wi-Fi, Encryption, Bluetooth, Do Not Disturb, Notifications, General, Sounds, Brightness, Wallpaper, and Privacy. 

NOTE: While this function does not remove any data from your iPhone, Bark does recommend backing-up your device to iTunes before doing this process.

Follow the steps below to Reset All Settings:

Once complete, plug your device into your computer and follow the steps to performing a new backup with iMazing.

Adjusted Device Settings,
but Bark still says Encryption Enabled!

If it still says the backup is encrypted, please check to see if you have any device management services such as Verizon Family Base or Norton Family. These interfere with Bark's iOS monitoring because they force encryption on your child's Apple device.

There are many other services that could create a device management or configuration profile. See here for how to remove a device management profile that may be forcing encryption on your child's Apple device.

Not tech-savvy or run into a weird error and need help?

No worries! Bark Support is committed to helping every step of the way. 

Please email or schedule a call with us at !

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