If you have your child's iOS device monitored by using both the iMazing and Bark Desktop App, you can now upgrade to the new Bark Desktop App 5.0 and eliminate the need for the iMazing program altogether!

What is new?

Backups will occur automatically on Windows! 

The program is set to run an automatic backup of the device every 6 hours over WiFi, as long as your child's iOS device is home and connected to the same WiFi as the computer. 

What features have remained?

Our self-learning algorithm is still analyzing the iOS device texts (including some deleted ones!), web browsing, and saved photos/videos for worrisome content through backups performed by the Bark Desktop App.

If you miss a day or a few due to a vacation or another busy time, rest assured we'll catch that old activity whenever you run a backup again (up to weeks back!)

You can also 'force a backup' to occur at your convenience! See here for more information.

What do I need to upgrade?

You will need the following:

  1. Your home computer (that you used in the past)
  2. Internet
  3. Your child's device(s) 
  4. A USB cable (also known as your charge cable) to plug your child's iOS device into the computer (only for the first time -- backups will occur over WiFi afterwards, but more on this later)

I'm ready. Let's do this!

Step 1: Uninstall iMazing

Here is information on how to uninstall programs (in this case, iMazing) on each version of Windows:

When you go to uninstall iMazing, you will see two prompts:

  • The first prompt asks if you're sure you want to uninstall iMazing, and you will select Yes
  • The second one asks if you'd like to delete old backups. We would like to start fresh, so select Yes or Delete

Note If you would like to delete old iMazing backup files manually or have already uninstalled iMazing without deleting old backup files, see here for how to do so.

Step 2: Update to the new Bark Desktop App

To do so, click the ^ on your bottom taskbar, right-click the Bark dog, click Help, and select Check for Updates. See here for more information!

(Not updating? You can download the new version directly from our website!)

Step 3: Open the Bark Desktop App 

(Not opening or opening as a white box? Download or update iTunes to update your Apple drivers)

Step 4: Log In with your parent credentials

Step 5:  Plug your child's iOS device into the computer

You will see the following screen, and you will want to click Check for New Devices.

Step 6: You will need to tap "Trust" on your child's iOS device when prompted

For reference, see the screenshot below:

Step 7: Associate the recognized device to the appropriate child

The backup will begin after selecting your child's name on the drop-down menu. 

After some time, you'll see a percentage indicator in small text below.

Step 8: Wait for Backup and Upload to complete

Please make sure your computer stays ON and connected to the internet until you see "All set!" as seen below:

This one may take the longest out of all the backups you perform. Subsequent backups will automatically delete the old backups, saving you storage space.

Run into an error here? This could have happened if your internet cut out during the upload. If the internet is not the issue, try changing your child's iOS device to airplane mode and trying the backup again. If it persists, reach out to Bark Support!

Step 9: Check your Sleep/Wake settings for your PC

We recommend having the computer on and connected to the internet during a 12 hour window of the day so that you get more frequent analyses of your children's iOS devices.

To do this, go to your System Settings > Power Options, and set what works best for you and your family. For more information and suggestions on this, check out this article.

Step 10: All done!

When you see the green check mark, your child's device is now connected to Bark and being monitored whenever your child is home and connected to the same WiFi as the computer. You will begin receiving notifications about potential issues from the Apple device's texts (including most deleted ones!), saved photo/video, and web browsing. 

The program is set to run an automatic backup of the device every 6 hours over WiFi, as long as your child's iOS device is home and connected to the same WiFi as the computer. 

We understand life gets in the way sometimes, so if you miss a day or a few due to a vacation or another busy time, rest assured we'll catch that old activity whenever you run a backup again (up to weeks back!)

You can also 'force a backup' to occur at your convenience! See below for more information.

How do I keep iOS device monitoring up-to-date?

  • Ensure your child is connected to the same WiFi network as the computer whenever they are home. You will see the WiFi logo on the top left indicating it is recognizing the device over WiFi, as seen below:
  • If your computer is a laptop, make sure the lid is open at some point during the day that your child is home and connected to the same WiFi
  • Have your computer powered on and awake for hours at a time, so that it has the opportunity to run the backups over WiFi when your child is home and connected to the same WiFi. For recommendations for doing this on your Windows computer see here!
  • Click "Update" whenever prompted by the Bark Desktop program that a new update is available. Restart your computer to properly apply the update. See here for more information.
  • Force a backup to occur whenever you want!To do so, click the ^ on your bottom taskbar, right-click the Bark dog, and select Attempt Backup Now
  • Unsure if your backups have been received by Bark?
    Check your parent dashboard! Scroll down to the child's connected accounts/devices and look at the "Last Analyzed" date next to the Apple logo:

Not tech-savvy or run into a weird error and need help?

No worries! Bark Support is committed to helping every step of the way. 

Please email help@bark.us or schedule a call with us!

__________________________________

Frequent Troubleshooting Solutions

If you'd like to give it a shot on your own, check out our article discussing frequent troubleshooting solutions:

Note If the Bark Desktop App opens as a blank white window, you may have to update your Apple Drivers. The easiest way to do so is by downloading iTunes.

Note If you see the following message, you can uninstall iMazing.

Here is information for uninstalling programs on each version of Windows:

Did this answer your question?