What is the Family Alerts Dashboard?

The Bark for Schools Family Alerts Dashboard is a free and complimentary feature of the Bark for Schools monitoring service. It unites schools with parents/guardians to pick up alerts after hours, during weekends, and over school vacations. Families use the Bark for Parents app to view their alerts.

Why are Family Alerts important?

The Family Alerts Dashboard allows schools to enlist the support of parents and guardians to receive alerts about their children after hours and during breaks. As you know, online activity doesn't stop when the bell rings. Administrators can't be available 24/7/365 to respond to severe alerts, which is why we feel the school/family/community partnership is so essential. Enabling the Family Alerts Dashboard is a positive step toward more comprehensive monitoring to keep students safer online.

Why does Bark believe that Family Alerts are essential?

Bark’s mission is to protect as many children as possible on their devices and accounts. Uniting with your parents greatly reduces the chance that a serious threat could slip through the cracks. 

Is this for every student in my school/district?

Not in every case. Though many schools/districts have enabled Family Alerts for all of their students and families, some administrators have enabled the system only for children they may be most concerned about or who are considered high risk. Often, these parents are already part of a broader discussion with your extended team.

Are you going to spam/sell to parents?

No. While there is a clear upgrade path to our Bark for Parents product if a parent is concerned enough about their child's online experience, Bark will not spam parents with emails. Family Alerts are there as another free safety net for your school or district. If you are concerned about a student’s behavior on your school-provided accounts, you may offer Bark for Parents as an option to them. Any parent that converts to the full Bark experience will receive a 20% discount.

For more information on Bark for Parents, we have created this helpful video for you.

How do I set up Family Alerts?

You can follow the link here to set up alerts. Our team are also standing by should you have any questions and can be reached here help@bark.us.

What settings for alerts are available to parents?

Parents can receive alerts “Anytime,” which is the same frequency as schools, or you can select that they only receive alerts “After Hours,” which is 3 p.m. to 8 a.m. each day. This includes weekends, so please note that we suggest setting the Family Alerts to “Anytime.”

What does a parent see in an alert?

Bark alerts let parents know why the online activity was flagged (depression, sexual content, cyberbullying, etc) and include a “snippet,” which is a concise view of why Bark flagged this particular item, along with where it originated (Gmail, Google Drive, etc).

We also include a link to helpful tips on how parents can talk to their child about the alerts. Parents and guardians can only view alerts for their child. We take data security very seriously and want to protect each child’s information. The only time a parent would see another child’s name is if it was included in the message that is flagged, as in “Jessica said…”

Can we opt-out of Family Alerts?

We look at this on a case-by-case basis. Please contact us should you or your team wish to discuss how you might be able to continue using Bark for Schools without Family Alerts.

Does Bark offer support to Parents?

Absolutely! Parents can reach our team at any point via the app or directly from our website. Bark support is available every day of the year. Alternatively, our team can be reached at help@bark.us.

If parents are separated, can Bark alert both parties?

Yes, each parent will be provided with an account to monitor via the Bark app.

If a parent loses custody or we would proactively like to remove access to alerts for our own reasons, can we do that?

Our team is ready to help with any adjustments an account may require. Please reach out to us and the account will be disconnected.

How do I reach the Bark team?

We have an incredible team behind the scenes here at Bark. For technical questions, we can be reached here. You can schedule a call with our support team using the link below. You can also reach us from your Bark Dashboard. From the menu on the top right-hand corner, select “Support” to schedule a call. 

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