The Bark Desktop App is set to run an automatic backup of your child's device every six hours over Wi-Fi.
However, if your child is home and connected to the Wi-Fi, you can also choose to prompt a backup whenever you'd like. This is helpful if you want to analyze your child's iOS device texts (including most deleted ones!), camera roll, notes, and web browsing at a certain point instead of waiting for the next automatic backup. Forcing a backup will prompt alerts to come through sooner.
To read more about why we need to perform backups to a computer to analyze these activities on the iOS device, check out this article.
How to force a backup on Windows:
STEP 1: Open the hidden icon menu (the ^ by your clock on the taskbar)
STEP 2: Right-click the Bark dog.
STEP 3: Select "Attempt Backup Now."
How to force a backup on Mac:
STEP 1: Click on the Bark dog on the top taskbar.
STEP 2: Select "Attempt Backup Now."
How do I know if my child's device is being recognized by Bark over WiFi?
After you attempt a backup, you should see a WiFi icon to the left of your child's device on the Bark Desktop App, as indicated below:
How do I know if my child's device is being recognized by Bark while plugged in?
After you attempt a backup, you should see a USB icon to the left of your child's device on the Bark Desktop App, as indicated below:
Having issues with Backups?
Check out this article for frequent troubleshooting solutions.
If those don't work, know that Bark Support is committed to helping every step of the way. Don't hesitate to reach out to us!