This article discusses troubleshooting solutions for the 5.0 version of the Bark Desktop App. Please make sure your Bark Desktop App is up to date on your Windows or Mac computer. 

If you're still using iMazing, follow the upgrading instructions for Windows and Mac here!

First, let's identify what sort of problems you're running into with the Bark Desktop App. Below you will find ways to identify the core problem as well as links to articles with solutions to that particular issue.

Overview

You can find solutions to the following issues in this article:

  1. My child's iOS device is not being recognized when plugged into the computer.
  2. My child's iOS device is not being recognized over Wi-Fi.
  3. My Bark Desktop App is failing during the "backing up" phase.
  4. My Bark Desktop App is failing during the "uploading" phase.
  5. My Bark Desktop App is not responding.
  6. My Bark Desktop App is not opening on Mac.
  7. My Bark Desktop App is asking me to download iTunes.
  8. My Bark Desktop App is not displaying my child's name.
  9. My Bark Desktop App shows my child's iOS device is encrypted.
  10. iTunes is not displaying my child's iOS device when plugged into the computer.
  11. iTunes is not displaying my child's iOS device over Wi-Fi.

Frequent Issues & Solutions

1. My child's iOS device is not being recognized when plugged into the computer.

The most common form(s) of this issue:

  • You plug in your child's iOS device into your computer, click on Check for Devices, it scans for devices, and after it stops scanning for devices, that particular iOS device does not display. If it did, it would look like this for each iOS device:

The troubleshooting solutions for USB recognition issues can be found here:

2. My child's iOS device is not being recognized over Wi-Fi.

The most common form(s) of this issue:

  • Your child's iOS device is connected to the same Wi-Fi network as your computer, yet when you click on Check for Devices, it scans for devices, and after it stops scanning for devices, that particular iOS device does not display a Wi-Fi symbol to the left of the device. If it did, it would look like this for each iOS device:

The troubleshooting solutions for Wi-Fi recognition issues can be found here:

3. My Bark Desktop App is failing during the "backing up" phase.

The easiest way to tell if the Bark Desktop App is in the backing up phase is by the symbol to the right of the device: it's a spinning wheel

During this phase, Bark is making copies of the texts, web browsing, notes, photos, videos, and list of installed apps of your child's iOS device at that time and saving the file to your computer. Subsequent backups will automatically delete the old backup files, saving you storage space.

This is what a normal backup phase should look like before it proceeds to the upload phase:

The most common form(s) of an issue during the backup phase:

  • Your child's iOS device is found in the Bark Desktop App either via Wi-Fi or via USB, but at the beginning, middle, or end of a backup it generates an Uh Oh error.

The troubleshooting solutions for backup issues can be found here:

4. My Bark Desktop App is failing during the "uploading" phase.

The easiest way to tell if the Bark Desktop App is in the uploading phase is by the symbol to the right of the device: it's a cloud.

During this phase, the Bark Desktop App is sending the backup file it has just created for that iOS device to Bark's servers for analysis. When the upload phase completes, a green checkmark is displayed in the place of the cloud icon.

This is what a normal upload phase should look like when it completes successfully:

The most common form(s) of of an issue during the upload phase:

  • Your child's iOS device is showing "Backed up [#] minutes ago" but at the beginning, middle, or end of the upload it generates an Uh Oh error. An additional symptom is that on the Bark parent dashboard, the Last Analyzed Date for that iOS device does not match the "Backed up [#] minutes ago" time on the Bark Desktop App. This indicates that though the device was backed up, something happened in trying to upload the backup file to Bark's servers.

The troubleshooting solutions for uploading issues can be found here:

5. My Bark Desktop App is not responding.

If the application seems frozen in some way or not responding to your clicks, let's give it a refresh by quitting out of it and re-opening it. 

NOTE: Simply clicking X may not completely close or quit the application, so follow the steps below!

Mac

  1. Click the Bark dog at the top by your clock, and select Quit Bark.
  2. Click on Finder, select Applications, and click on Bark to re-open it.

Windows

  1. Click the ^ symbol at the bottom by your clock, right-click the Bark dog, and select Exit.
  2. Click on Bark on your desktop or applications list to re-open it.

6. My Bark Desktop App is not opening on my Mac.

This is happening because of a permissions change in the new version of Mac.

You can fix this by going into your System Preferences > Security & Privacy > Privacy and clicking on Full Disk Access.

NOTE: You may have to click the padlock on the bottom left of the window to be able to adjust these settings.

Click the + sign to add Bark to the list of applications that can access files on your computer and you should be able to open Bark! 

The walkthrough that includes screenshots for these steps can be found here:

7. My Bark Desktop App is asking me to download or update iTunes.

  • For Windows users: Download the iTunes 64-bit version directly from Apple here! Do NOT download iTunes from the Microsoft Store. Downloading from the Microsoft Store may be why you are still running into the message above. If you are still running into issues, check out this article!
  • For Mac users: If you are on Mojave, you can only update iTunes by updating your Mac Operating System (OS).To update your Mac OS/iTunes to the latest version, click the Apple logo at the top left of your screen and select About this Mac.
  • Select Software Update. Download the update.
  • Install the update.If you're unsure if the update has been installed, check to see if the following icon is in your Applications folder in Finder:

8. My Bark Desktop App is not displaying my child's name.

The Bark Desktop App may be displaying Not Monitored rather than your child's name in the Choose child section. 

Click on Not Monitored to select the child's name associated with that particular device, as seen below:

If you click on Not Monitored and your child(ren)'s names are not present in the menu that appears, we need to restart the Bark Desktop App.

NOTE: Simply clicking X may not completely close or quit the application, so follow the steps below!

Mac

  1. Click the Bark dog at the top by your clock, and select Quit Bark.
  2. Click on Finder, select Applications, and click on Bark to re-open it.
  3. Click on Not Monitored and select the child's name. The Bark Desktop App will then search for the iOS device via USB or via Wi-Fi and attempt a backup when it finds the device via USB or Wi-Fi.

Windows

  1. Click the ^ symbol at the bottom by your clock, right-click the Bark dog, and select Exit.
  2. Click on Bark on your desktop or applications list to re-open it.
  3. Click on Not Monitored and select the child's name. The Bark Desktop App will then search for the iOS device via USB or via Wi-Fi and attempt a backup when it finds the device via USB or Wi-Fi.

9. My Bark Desktop App shows my child's iOS device is encrypted.

No worries — it's an easy fix on iTunes or device settings! Click the link below to take care of it:

10. iTunes is not displaying my child's iOS device when plugged into the computer.

If your computer doesn't recognize your child's iOS device, you might see an unknown error or a "0xE" error. If you do, follow these steps and try to connect your device again after each step:

  1. Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
  2. Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
  3. Make sure that your child's device is turned on.
  4. If you see a Trust this Computer alert, unlock your child's device and tap Trust.
  5. Unplug all USB accessories from your computer except for your child's device. Try each USB port to see if one works. Then try a different Apple USB cable.*
  6. Restart your computer and iPhone, iPad, or iPod.
  7. Try connecting your child's device to another computer. If you have the same issue on another computer, contact Apple Support.

11. iTunes is not displaying my child's iOS device over Wi-Fi.

If your computer doesn't recognize your child's iOS device over Wi-Fi, follow these steps and try to see if your child's device is found over Wi-Fi in iTunes after each step.

  1. Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
  2. Make sure that your child's device is turned on.
  3. Try connecting the device to the computer via USB cable. If you see a Trust this Computer alert, unlock your device and tap Trust. Then, select the phone icon on the top left of iTunes seen below:
  • Scroll down to Options.
  • Select Sync with this iPhone over Wi-Fi, as seen below:
  • Click Apply.
  • Then, click Sync.
  • After it completes, unplug your child's iOS device.
  • Are you still seeing your child's device displayed on the top left of iTunes? If you are, then Bark too should now be able to find your child's iOS device over Wi-Fi! First, quit out of iTunes.

    NOTE
    : On Mac, you may have to right-click on the iTunes icon in the dock to make sure it's completely quit out.

    Then, retry a Wi-Fi backup with the Bark Desktop App

Still no luck?

Send us diagnostics by following the instructions below, and reach out to Bark Support!

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