This article discusses troubleshooting solutions for the 5.0 version of the Bark Desktop App. Please make sure your Bark Desktop App is up to date on your Windows or Mac computer!

Is your Bark Desktop App acting funky?

Let's give it a jump-start! Follow the directions below to Reset Data based on your home computer:

Have the devices and operating systems been updated recently?

How to check for software updates on an iPhone, iPad, or iPod:

  • Go to Settings > General > Software Update > Download and Install.
  • Restart the device if the update doesn't initiate it automatically.
  • While you’re checking for updates, does the software version listed say it is a “Beta” version? At this time, Bark is not compatible with Beta versions of iOS. Here is information on removing Beta software versions from your child’s iOS device, if applicable: Remove Beta software from iPhone or iPad

Checking for updates for a Windows computer:

Checking for updates for a Mac:

Checking for updates to Apple Drivers (Windows only):
These are the wireless communications services your computer uses to communicate with the Apple device.

Does the Bark Desktop App show that encryption is enabled?

No worries — it's an easy fix on iTunes or device settings! Click the link below to take care of it:

Did you check iTunes and it still says it's encrypted?

Your child's iOS device may have a device management profile or configuration profile, which could have been added by either antivirus or security software or a parental control application like Verizon Smart Family. To remove this limitation, click below:

Note: If the encryption is due to another parental control or security application, please contact their support for further assistance on removing the configuration profile from the iOS device if the steps above do not work.

Did you check to see if the Wi-Fi is off on the iPhone or iPad?

Check to see if the Wi-Fi on your child's device is switched to "On." Sometimes wireless gets switched off on mobile devices to conserve battery or to join a faster cellular data network.

How to connect to a Wi-Fi network from an iPhone or iPad:

  1. From your Home screen, go to Settings > Wi-Fi.
  2. Select Turn on Wi-Fi. The device will automatically search for available Wi-Fi networks.
  3. Tap the name of the Wi-Fi network that your computer is also connected to.
  4. You will now see a Wi-Fi icon at the top of your iPhone or iPad screen (number of bars may vary). You should also be able to see the Wi-Fi icon to the left of the device in the Bark Desktop App after clicking "Check for Devices."

Is Wi-Fi Assist or Cellular Data on the iPhone or iPad interrupting the Wi-Fi connection?

If Wi-Fi Assist is on, it's using a combination of cellular data and Wi-Fi to make connections to the internet. This may be preventing the Bark Desktop App from recognizing the Apple device over Wi-Fi.

How to turn off Wi-Fi Assist on an iPhone or iPad:

  1. Go to Settings > Cellular or Mobile Data.
  2. Scroll down and tap the slider for Wi-Fi Assist to turn off.

Sometimes, cellular data can prioritize itself over Wi-Fi. You may turn it off by following the steps above to find the setting. This may help if turning off Wi-Fi Assist did not.

Are the computer and devices on different Wi-Fi networks?

If Wi-Fi is set to On (on both the Mac/PC and the iPhone/iPad), check to see if the iPhones and/or iPads are on exactly the same wireless network as the computer. In some homes there might be a couple other networks around you, but all devices must be on the same network for Bark to be able to perform backups over Wi-Fi.

Is the Sync over Wi-Fi setting on iTunes enabled?

Though this setting is not always necessary for Bark to communicate with the iOS device over Wi-Fi, it may help if you are having trouble with Wi-Fi backups! 

  • Open iTunes.
  • Plug in your child's iOS device.
  • If applicable, tap "Trust computer" on your child's device or iTunes.
  • Click on the phone icon on the top left, as seen below:
  • Scroll down to Options.
  • Select "Sync with this iPhone over Wi-Fi", as seen below:
  • Click "Apply"
  • Then, click "Sync"

Is the upload cutting out or displaying a message like "Uh-oh something went wrong"?

We're sorry to hear that the Bark Desktop program is taking a long time to upload from your children's iOS device texts, web browsing history, and camera roll. This stage of the process could be affected by a firewall or antivirus program acting as a gatekeeper to the upload process. In other words, the computer is working twice as hard to upload the backup to us for analysis.

Here are two other common connection issues:

  • Wi-Fi Connection Needs to be Reset:
    Restart your Mac or PC, the device, and your Wi-Fi router. We recommend your router remain off for 10 seconds before you turn it back on.
  • Your Internet Connection is Slow or Cutting In/Out:
    If your internet connection is interrupted during the upload process, we will not receive your backup for analysis. To check your connection speed, run a speed test. You may have to reach out to your internet service provider if internet speed issues persist. You may want to try hard-wiring the computer connection with an ethernet cable from your computer to your router, if you're able.

The good news is that email and social media accounts are monitored at the account-level, meaning they don't get scanned during the backups — they're scanned constantly, whether the activities on those accounts occur on their phone, a friend's phone, or a computer. To connect accounts those for monitoring, click below:

Is the Bark Desktop App not opening on your Mac?

This is happening because of a permissions change in the new version of Mac.

You can fix this by going into your System Preferences > Security & Privacy > Privacy and clicking on Full Disk Access.

Note: You may have to click the padlock on the bottom left of the window to be able to adjust these settings.

Click the + sign to add Bark to the list of applications that can access files on your computer and you should be able to open Bark! Here's a walkthrough with screenshots:

Do you have iMazing open at the same time as the Bark Desktop App?

You can now safely uninstall iMazing without any impact on your child's iOS device monitoring, since we've updated our Bark Desktop App to be able to do the work that iMazing used to do! 

Please follow our upgrading instructions on your Windows or Mac computer to get set up with the new version.

Is the Bark Desktop App asking you download iTunes?

  • For Windows users: Download the iTunes 64-bit version directly from Apple here! Do NOT download iTunes from the Microsoft Store. Downloading from the Microsoft Store may be why you are still running into the message above.
  • For Mac users: If you are on Mojave, you can only update iTunes by updating your Mac Operating System (OS).

    To update your Mac OS/iTunes to the latest version, go to the Apple logo at the top left of your screen and select "About this Mac."
  • Select "Software Update." Download the update.
  • Install the update after the download completes.
    If you're unsure if the update has been installed, check to see if the following icon is in your Applications folder in Finder:

Do you have iTunes open at the same time as the Bark Desktop App?

iTunes may be trying to independently perform a backup and is thus conflicting with the Bark Desktop App's ability to perform a backup. 

While you may have needed to update iTunes in order for Bark to properly communicate with the iOS device, you may now close out of iTunes to ensure the two programs don't conflict!

Running into an error with the initial backup?

Try putting the iOS device in question on Airplane Mode. To do this, go to the Settings app on the device and toggle the slider next to Airplane Mode to "On."

If the backup completes successfully, remember to turn Airplane Mode off!

Is your child unselected in the Bark Desktop app?

The backup that we want to upload to Bark may have become unselected in the application. Within the Bark Desktop App, check to see if the device that you would like analyzed is associated with your child's profile. 

If you don't see text below the iOS device indicating it's performing a backup, try toggling it from your child's name to Not Monitored and then back to your child's name. See below:

Still no luck?

Send us diagnostics by following the instructions below, and reach out to Bark Support!

Need additional assistance?

Bark Support is committed to helping every step of the way. Please email or schedule a call with us!

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