Families occasionally get a message asking them update their computers even though it appears that they've followed the proper steps. The message looks like this:
If you've already downloaded and installed iTunes and are getting this message, try clicking on Click Here to restart the application:
If still getting the message, Restart your computer.
If still no luck, check for updates to Windows:
NOTE: Windows may say that you're "All set", yet if you manually check for updates there are indeed some available. Even after they install, if you go back and manually check, there may be more available. It's a vicious, strange cycle - but these updates often contain necessary components for the iOS devices to speak with Windows. Be certain to restart your computer after the updates.
If you are still getting the message Update Required after the restart of the app and the computer, it means that you have an outdated version of iTunes that doesn't contain the Apple Drivers (or communications services) Bark needs to monitor your child's iOS device! But don't worry — we'll help you fix it in just a few steps!
Step 1: Uninstall the Incorrect iTunes Version
iTunes is a pretty intricate application, and there may be several related components we will need to uninstall in a particular order.
Don't uninstall these components in a different order or only uninstall some of them. Doing so might have unintended consequences! After you uninstall a component, you might be prompted to restart your computer, but let's wait to do this until you're finished removing all of the components!
Uninstall iTunes and its related software components in the following order (if present):
STEP 1: Uninstall iTunes.
STEP 2: Uninstall Bonjour.
STEP 3: Uninstall Apple Application Support 32-bit.
STEP 4: Uninstall Apple Application Support 64-bit.
NOTE: On some systems, you might see two versions of Apple Application Support or iTunes. This is expected! If you see two versions, be sure to uninstall both.
Step 2: Restart the Computer
This will ensure that the components are properly removed.
Step 3: Download the 64-Bit Version of iTunes
NOTE: If you get a message about the 32-bit version of Windows, that means you need to use the version linked here!
Step 4: Install iTunes
You may now see that the iTunes download has completed. You can click on the iTunes64setup.exe file to run the installer or click Run if prompted!
The installer will start by asking you to accept its terms and conditions.
Running into this error downloading or installing the correct version?
Then, click on Open settings to adjust your system preferences to allow you to download the correct version of iTunes for Bark.
Make sure you have selected one of the options that say you can download applications from Anywhere, as seen below:
Then, try to install iTunes again.
If successful, you will see a progress bar as you go through the prompts to install iTunes.
After some time, you will see that iTunes has successfully installed! Click Finish to close out of the installer.
Step 5: Restart Your Computer
This ensures that the changes to the Apple Drivers (or mobile communication services) have taken effect on your Windows computer.
Step 6: Re-Open the Bark Desktop Application
Bark should look like this now!
You can then log in with your Bark parent credentials and continue with the rest of the iOS setup instructions below!
Need additional assistance?
If you have any questions about iOS device setup or anything else, don't hesitate to reach out to us!