How does Bark monitor photos/video?

Bark analyzes images and videos saved on your child's iOS, Android, Amazon, or Chromebook device. It can also analyze images and videos associated with a text message (including some deleted texts!), emails, Google Drive, Dropbox, OneDrive, and some social media! This covers images and videos your child takes with their camera on their phone, screenshots they may take, or downloads of images and videos from websites and apps they make make.

They are analyzed for nudity, violence, and other inappropriate content -- including layered text added after the fact. 

I got an alert about potential nudity of a minor detected.
What do I do? How do I view the image?

If you receive an alert about an image containing potential nudity of a minor, your next step is to check your child's device right away. Below you will find instructions on getting the information you need to find the image.

STEP 1: Determine what platform the alert came from.

On the top left of the alert, you will see an icon that lets you know what platform the activity came from, as indicated below. 

In this example, the alert came from an iOS device like an iPhone, iPad, or iPod Touch.

Below is a break-down of what each icon represents to help you determine which device you need to check for the image:

An apple icon on the top left of the alert means it occurred on an iPhone, iPad, or iPod Touch.

A robot on the top left of the alert means it occurred on an Android device.

A laptop on the top left of the alert means it occurred on a Chromebook.

An orange A on the top left of the alert means it occurred on an Amazon Fire tablet.

A multicolored triangle on the top left of the alert means it occurred on a Google Drive account

A blue cloud on the top left of the alert means it occurred on a OneDrive account

A blue box on the top left of the alert means it occurred on a Dropbox account.

Icon not listed here? Reference this list to identify which platform the alert came from! Then, log in to that account to find the image in your child's profile or messaging.

STEP 2: Determine the day and time of the alert.

On the alert, you will see the date and time our system believes the image was saved or captured, as indicated in the example below in two locations.

STEP 3: Check your child's device for the image.

If the activity occurred on your child's iPhone, iPad, or iPod, here's how to look for the image:

  • Tap the Photos icon on the Home screen. It looks like this:
  • The photos will be displayed by date, so scroll through the images from the date of the alert.
  • You may also wish to check out the different albums in the Photos app as well, if applicable. Some albums you may see here are Panoramas, Selfies, Slo-mo, and Time Lapse. 

If the activity occurred on your child's Android device, here's how to look for the image:

  • Tap the Gallery app on the Home screen or App Drawer of your child's Android.
    NOTE: Your Android device may call the Gallery app by some other name.
  • You will see images displayed by date, usually starting with the most recent date at the top. Scroll through the images that occurred near or on the date of the alert.
  • You may also wish to check out the different albums in the Gallery app as well, if applicable. Some albums you may see here are Downloads and Screenshots.

If the activity occurred on a Chromebook, here's how to look for the image:

  • Log in with the account your child uses to log in to the Chromebook.
  • In the bottom left corner of the Chromebook screen, select the O symbol, then click on the Up arrow symbol.
  • Open the Files app.

  • On the left, select Recent to view images that were recently downloaded or taken. For a list of files by type, you can also try selecting Image or Video.
  • For an interactive guide on this, check out this Google Support Article.

If the activity occurred on an Amazon Fire tablet, here's how to look for the image:

  • Tap the Amazon Photos app on the Home screen.
  • You will see images displayed by date, usually starting with the most recent date at the top. Scroll through the images that occurred near or on the date of the alert.

Have additional questions about next steps?

Please don't hesitate to reach out to us

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