This article discusses solutions for when your child's iOS device is not being recognized by the Bark Desktop App over Wi-Fi.

The most common form(s) of this issue:

  • Your child's iOS device is connected to the same Wi-Fi network as your computer, yet when you click on Check for Devices, it scans for devices, and after it stops scanning for devices, that particular iOS device does not display a Wi-Fi symbol to the left of the device. If it did, it would look like this for each iOS device:

The solutions for Wi-Fi recognition issues can be found below!

Did you check to see if the Wi-Fi is off on your child's iPhone, iPad, or iPod Touch?

Check to see if the Wi-Fi on your child's device is switched to On. Sometimes wireless gets switched off on mobile devices to conserve battery or to join a faster cellular data network.

How to connect to a Wi-Fi network on your child's iPhone, iPad, or iPod Touch:

  1. From your Home screen, go to Settings > Wi-Fi.
  2. Select Turn on Wi-Fi. The device will automatically search for available Wi-Fi networks.
  3. Tap the name of the Wi-Fi network that your computer is also connected to.
  4. You will now see a Wi-Fi icon at the top of your iPhone or iPad screen (number of bars may vary)
  5. You should also be able to see the Wi-Fi icon to the left of the device in the Bark Desktop App after clicking Check for Devices that indicates the phone and Bark Desktop App are having a proper "Wi-Fi handshake."(if it says it's "Scanning for Devices", it's working on finding your child's iOS device over the Wi-Fi)

Is your computer on a different Wi-Fi network than your child's iPhone, iPad, or iPod Touch?

If Wi-Fi is set to On (on both the Mac/PC and the iPhone/iPad), check to see if the iPhones and/or iPads are on exactly the same wireless network as the computer. In some homes there might be a couple other networks around you, but all devices must be on the same network for Bark to be able to perform backups over Wi-Fi.

Is Wi-Fi Assist on your child's iPhone, iPad, or iPod Touch interrupting the Wi-Fi connection?

If Wi-Fi Assist is on, it's using a combination of cellular data and Wi-Fi to make connections to the internet. This may be preventing the Bark Desktop App from recognizing the iOS device over Wi-Fi.

How to turn off Wi-Fi Assist on your child's iPhone, iPad, or iPod Touch:

  1. Go to Settings > Cellular or Mobile Data.
  2. Scroll down and tap the slider for Wi-Fi Assist to turn off.
  3. Then, retry a Wi-Fi backup with the Bark Desktop App!

Is a VPN on your child's iPhone, iPad, or iPod Touch interfering with the Wi-Fi connection?

If a VPN is enabled on your child's iOS device, it may be interrupting the Wi-Fi "handshake" between the Bark Desktop App on your computer and your child's iOS device.

How to turn off a VPN on your child's iPhone, iPad, or iPod Touch:

  1. Go to Settings > General > VPN.
  2. Tap VPN if applicable.
  3. Tap on Delete Profile.
  4.  Confirm that you would like to delete this profile by tapping Delete again.
  5. This will remove any VPNs from your child's iOS device. Please reboot your child's iOS device, otherwise this removal process may not complete.
  6. Then, retry a Wi-Fi backup with the Bark Desktop App!

Is the Sync over Wi-Fi setting on iTunes enabled?

Though this setting is not always necessary for Bark to communicate with the iOS device over Wi-Fi, it may help if you are having trouble with Wi-Fi backups! 

NOTE: If you're on Mac Catalina, there is no iTunes, so check out the next section!

  • Open iTunes.
  • Plug in your child's iOS device.
  • If applicable, tap Trust computer on your child's device or in iTunes.
  • Click on the phone icon on the top left, as seen below:
  • Scroll down to Options.
  • Select Sync with this iPhone over Wi-Fi, as seen below:
  • Click Apply.
  • Then, click Sync.
  • After it completes, unplug your child's iOS device.
  • Are you still seeing your child's device displayed on the top left of iTunes? If you are, then Bark too should now be able to find your child's iOS device over Wi-Fi! First, quit out of iTunes.

    NOTE
    : On Mac, you may have to right-click on the iTunes icon in the dock to make sure it's completely quit out.

    Then, retry a Wi-Fi backup with the Bark Desktop App. Otherwise, move on to the other solutions below.

If on Mac Catalina, is the "Show device when on Wi-Fi" setting on Finder enabled?

Though this setting is not always necessary for Bark to communicate with the iOS device over Wi-Fi, it may help if you are having trouble with Wi-Fi backups! 

These steps are only for Mac Catalina users. If you are a Windows or other Mac user, skip this section.

  • Open Finder. It's the happy face icon on the your dock.
  • When you've plugged in an iOS device or set it to show over WiFi in Finder, it will be displayed on the left column under Locations, as seen below. 
  • Click on your child's iOS device on the left column of Finder.
  • If applicable, click Trust on Finder.
  • If applicable, tap Trust Computer on the child's iOS device itself. You will need to unlock your child's iOS device with their PIN/Passcode to do so.
  • You will see this.
  • Scroll down and checkmark the option Show this [iPhone, iPad, or iPod] when on Wi-Fi.
  • After it's done applying the setting, unplug your child's iOS device.
  • If the computer can find the iOS device over Wi-Fi, we should continue seeing it on the left column of Finder:
  • Are you still seeing your child's iOS device on the left column of Finder? If you are, then Bark should now be able to find your child's iOS device over Wi-Fi! Retry a Wi-Fi backup with the Bark Desktop App. Otherwise, move on to the other solutions below.

Have the devices and operating systems been updated recently?

How to check for software updates on an iPhone, iPad, or iPod:

  • Go to Settings > General > Software Update > Download and Install.
  • Restart the device if the update doesn't initiate it automatically.
  • While you’re checking for updates, does the software version listed say it is a “Beta” version? At this time, Bark is not compatible with Beta versions of iOS. Here is information on removing Beta software versions from your child’s iOS device, if applicable: Remove Beta software from iPhone or iPad
  • Retry a Wi-Fi backup with the Bark Desktop App!

How to check for updates on a Windows computer:

NOTE: Windows may say that you're "All set", yet if you manually check for updates there are indeed some available. Even after they install, if you go back and manually check, there may be more available. It's a vicious, strange cycle - but these updates often contain necessary components for the iOS devices to speak wirelessly with Windows. Be certain to restart your PC after the updates.

How to check for updates on a Mac:

How to check for updates to Apple Drivers:

These are the wireless communications services your computer uses to communicate with the Apple device. 

Typically, updating iTunes is the easiest way to update Apple Drivers.

NOTE: iTunes is not available for Mac Catalina users. Updating the Mac OS to the latest version is the best way to update Apple Mobile Device Drivers.

Have you plugged in the device to the computer?

Though we're trying to get the Bark Desktop App to recognize your child's iOS device over Wi-Fi, plugging it in for a backup may fix the Wi-Fi pairing issues it was experiencing.

  • Plug in your child's iOS device to the computer.
  • Tap Trust Computer on your child's iOS device, if prompted.
  • Click Trust on iTunes, if prompted. Then, close out of iTunes.
  • Click on Check for Devices in the Bark Desktop App. After it's done scanning for devices, there should be a USB symbol displayed to the left of the device on Bark, as seen below:

Do you have iMazing open at the same time as the Bark Desktop App?

You can now safely uninstall iMazing without any impact on your child's iOS device monitoring, since we've updated our Bark Desktop App to be able to do the work that iMazing used to do! 

Please follow our upgrading instructions on your Windows or Mac computer to get set up with the new version.

Still no luck?

Send us diagnostics by following the instructions below, and reach out to Bark Support!

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