This article discusses solutions for when your child's iOS device is not being recognized when plugged into the computer.

The most common form(s) of this issue:

  • You plug in your child's iOS device into your computer, click on Check for Devices, it scans for devices, and after it stops scanning for devices, that particular iOS device does not display. If it did, it would look like this for each iOS device:

The solutions for USB recognition issues can be found below!

Does your child's iOS device display a lightning bolt by the battery life?

  • When you plug in your child's iPhone to the computer, does the phone show a lightning bolt next to or inside the battery icon
  • If it does not show the lightning bolt inside or next to the battery icon, try unlocking your child's phone with their PIN/passcode. Is there a prompt asking to Trust the Computer? If there is, tap Trust. Otherwise, skip this bullet point.

    Once you trust the computer, click Check for Devices on the Bark Desktop App.
    It will say Scanning for Devices for some time and after it's done, it should display your child's iPhone, iPad, or iPod Touch, as seen below:
  • If Scanning for Devices turns into Check for Devices and your Bark Desktop App still doesn't display your child's device, make sure iTunes isn't trying to sync or back up the phone while Bark is open. This conflict may be preventing Bark from "talking" to your child's iOS device.

    iTunes looks like this in your bottom taskbar. Make sure to completely quit out of it. 

NOTE: On Mac, if there is a dot below the iTunes app on your dock, it's still open. Quit out of it by Force Quit.

  • If the above still does not work, does your child's iOS device have a lockscreen passcode? If it doesn't have a lockscreen passcode, skip this bullet point. If it does have a lockscreen passcode, let's do the following:

    Unplug
    your child's device, and tap on the Settings app on your child's Apple device. Then, navigate to Face ID and Passcode > Allow Access When Locked > toggle on USB Accessories (it will turn green when enabled), as seen in the image below.

    Then, plug in their device into the computer again, click Check for Devices on the Bark Desktop App, and after it's done scanning for devices, it should show your child's iOS device.

  • If still no luck, we'll reset the device's "trust" of the computer by doing this:

    Unplug your child's iOS device. Tap on Settings on your child's iOS device, tap on General, tap on Reset, and select Reset Location & Privacy.

    NOTE
    : This will NOT delete any messages, pictures, or data -- just reset the phone remembering the computer when plugged in as well as location services settings.

    Then, plug in your child's device into the computer, click Check for Devices, (make sure to tap "Trust computer" on your child's iOS device, if applicable), and after it's done scanning for devices, it should show your child's iOS device, as seen below:


Lastly, you can choose your child's name from the drop-down menu to begin the first-time backup.

If you're still experiencing challenges with your child's iOS device getting recognized over USB, see the other solutions below!

Have the devices and operating systems been updated recently?

How to check for software updates on an iPhone, iPad, or iPod:

  • Go to Settings > General > Software Update > Download and Install.
  • Restart the device if the update doesn't initiate it automatically.
  • While you’re checking for updates, does the software version listed say it is a “Beta” version? At this time, Bark is not compatible with Beta versions of iOS. Here is information on removing Beta software versions from your child’s iOS device, if applicable: Remove Beta software from iPhone or iPad
  • Retry a USB backup with the Bark Desktop App!

How to check for updates on a Windows computer:

NOTE: Windows may say that you're "All set", yet if you manually check for updates there are indeed some available. Even after they install, if you go back and manually check, there may be more available. It's a vicious, strange cycle - but these updates often contain necessary components for the iOS devices to speak wirelessly with Windows. Be certain to restart your PC after the updates.

How to check for updates on a Mac:

How to check for updates to Apple Drivers:

These are the wireless communications services your computer uses to communicate with the Apple device. 

Typically, updating iTunes is the easiest way to update Apple Drivers.

NOTE: iTunes is not available for Mac Catalina users. Updating the Mac OS to the latest version is the best way to update Apple Mobile Device Drivers.

Do you have iTunes open at the same time as the Bark Desktop App?

iTunes may be trying to independently perform a backup and is thus conflicting with the Bark Desktop App's ability to perform a backup. 

While you may have needed to update iTunes in order for Bark to properly communicate with the iOS device, you may now close out of iTunes to ensure the two programs don't conflict!

Do you have iMazing open at the same time as the Bark Desktop App?

You can now safely uninstall iMazing without any impact on your child's iOS device monitoring, since we've updated our Bark Desktop App to be able to do the work that iMazing used to do! 

Please follow our upgrading instructions on your Windows or Mac computer to get set up with the new version.

Still no luck?

Send us diagnostics by following the instructions below, and reach out to Bark Support!

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