This article discusses solutions for when your Bark Desktop App is failing during the "uploading" phase.

The easiest way to tell if the Bark Desktop App is in the uploading phase is by the symbol to the right of the device: it's a cloud.

During this phase, the Bark Desktop App is sending the backup file it has just created for that iOS device to Bark's servers for analysis. When the upload phase completes, a green checkmark is displayed in the place of the cloud icon.

This is what a normal upload phase should look like when it completes successfully:

The most common form(s) of of an issue during the upload phase:

  • Your child's iOS device is showing "Backed up [#] minutes ago" but at the beginning, middle, or end of the upload it generates an Uh Oh error. An additional symptom is that on the Bark parent dashboard, the Last Analyzed Date for that iOS device does not match the "Backed up [#] minutes ago" time on the Bark Desktop App. This indicates that though the device was backed up, something happened in trying to upload the backup file to Bark's servers.

The solutions for backup issues can be found below!

Did your computer turn off or go to sleep?

The uploads cannot complete automatically if your computer is off or asleep. Below you will find instructions on adjusting your computer's sleep settings to ensure you're giving the Bark Desktop App ample opportunity to back up and upload your child's iOS devices for analysis!

Is there a firewall or antivirus program interfering with Bark?

This stage of the process could be affected by a firewall or antivirus program acting as a gatekeeper to the upload process. 

In other words, the computer is working twice as hard to upload the backup to us for analysis. Try adding Bark and Bonjour to the list of exceptions on your computer's firewall.

Here are two other common connection issues if you're seeing the Uh-Oh error during the upload process:

  • Wi-Fi Connection Needs to be Reset: Restart your Mac or PC, the device, and your Wi-Fi router. We recommend your router remain off for 10 seconds before you turn it back on.
  • Your Internet Connection is Slow or Cutting In/Out: If your internet connection is interrupted during the upload process, we will not receive your backup for analysis. To check your connection speed, run a speed test.

    NOTE:
    You may have to reach out to your internet service provider if internet speed issues persist. You may want to try hard-wiring the computer connection with an ethernet cable from your computer to your router, if you're able.
  • Then, retry a backup with the Bark Desktop App!

Have the devices and operating systems been updated recently?

How to check for software updates on an iPhone, iPad, or iPod:

  • Go to Settings > General > Software Update > Download and Install.
  • Restart the device if the update doesn't initiate it automatically.
  • While you’re checking for updates, does the software version listed say it is a “Beta” version? At this time, Bark is not compatible with Beta versions of iOS. Here is information on removing Beta software versions from your child’s iOS device, if applicable: Remove Beta software from iPhone or iPad
  • Then, retry a backup with the Bark Desktop App!

How to check for updates on a Windows computer:

NOTE: Windows may say that you're "All set", yet if you manually check for updates there are indeed some available. Even after they install, if you go back and manually check, there may be more available. It's a vicious, strange cycle - but these updates often contain necessary components for the iOS devices to speak wirelessly with Windows. Be certain to restart your PC after the updates.

How to check for updates on a Mac:

How to check for updates to Apple Drivers:

These are the wireless communications services your computer uses to communicate with the Apple device. 

Typically, updating iTunes is the easiest way to update Apple Drivers.

NOTE: iTunes is not available for Mac Catalina users. Updating the Mac OS to the latest version is the best way to update Apple Mobile Device Drivers.

Still no luck?

Send us diagnostics by following the instructions below, and reach out to Bark Support!

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