If you received an alert to say that an iPhone or iPad has not backed up in the last few days, here are some steps that you can try to troubleshoot the issue.

Potential Reason: Bark and iMazing are not open on computer.

Ensure that both the Bark and iMazing applications are running on your desktop computer. Here at Bark we utilize iMazing to take a back-up of your device and the Bark application the uploads that back-up for analysis. Ensuring both Bark and iMazing are running will ensure that you computer is able to back-up the iPhone or iPad and speak to Bark over the internet.

Potential Reason: Wireless is Switched-off on the iPhone or iPad

Check is to see if your child's wifi on the device is switched to 'On'. Sometimes wireless gets switched-off on mobile devices to conserve battery or to join a faster, cellular data network.

Connect to a Wi-Fi network from an iPhone or iPad

  1. From your Home screen, go to Settings > Wi-Fi.
  2. Turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks.
  3. Tap the name of the Wi-Fi network that you want to join.

After you join the network, you'll see this icon in the top of your screen. (Number of bars may vary)

Potential Reason: Computer and Devices are on Different Networks

If wireless is set to 'On' (on both the Mac/PC and the iPhone) check to see if the iPhones and/or iPads are on exactly the same wireless network as the computer. In some homes there might be 2 or 3 other networks around you but they must be the same for iMazing and bark to be able to back-up over wifi.

Potential Reason: Child Unselected in Bark

The back-up that we want to upload to Bark may have become unselected in the Application. Within the Bark Desktop App, check to see if the device that you would like analyzed is associated with your Childs profile.

Potential Reason: Wireless Connection Needs to Be Reset

Switch your Mac or PC, the device and your router off and back on again (Your router should be off for 10 seconds before you restart it.) 

Potential Reason: Encryption has been enabled for your backups

If you are seeing the below error in Bark on your desktop, encryption will need to be disabled on your backups or device. To see instructions to do so, please follow the button below:

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