If you received an alert that an iPhone, iPad, or iPod has not backed up in the last several days, here are some options you can explore to troubleshoot the issue.

Potential Reason: Bark and iMazing are not open

Ensure that both the Bark and iMazing applications are running on your Mac or Windows computer. Here at Bark we utilize iMazing to perform a backup of the device and the Bark Desktop application then uploads that backup to our servers for analysis. 

Potential Reason: Bark Got Hung Up and Requires a Refresh

Sometimes, the Bark Desktop app is not recognizing completed iMazing backups, and thus does not upload them to us for analysis. We just need to perform a "jump-start" by following the instructions linked below to get the application to recognize new backups automatically again.

Potential Reason: Child Unselected in Bark Desktop app

The backup that we want to upload to Bark may have become unselected in the application. Within the Bark Desktop App, check to see if the device that you would like analyzed is associated with your child's profile. See below:

Potential Reason: WiFi Connection Needs to be Reset

Restart your Mac or PC, the device, and your WiFi router.
We recommend your router be off for 10 seconds before you turn it back on.

Potential Reason: Your Internet Connection is Slow or Cutting In/Out

If your internet connection is interrupted during the upload process, we will not receive your backup for analysis. To check your connection speed, run a speed test. You may have to reach out to your internet service provider if internet speed issues persist.

Potential Reason: Encryption has been Enabled for your Backups

If you are seeing the error below on your Bark Desktop app, encryption will need to be disabled.

To see instructions to do so, please follow the button below:

If you're experiencing trouble with iMazing backups occurring wirelessly, you may explore the following options to troubleshoot the issue:

Potential Reason: iMazing WiFi setting is disabled

Check to see if iMazing is presently not looking for devices over WiFi, by clicking on the iPhone or iPad on the left column, then Options, then WiFi Connection. It should have a green dot on the left indicating it is enabled.

Potential Reason: WiFi is off on the iPhone or iPad

Check is to see if your child's WiFi on the device is switched to On. Sometimes wireless gets switched-off on mobile devices to conserve battery or to join a faster cellular data network.

To connect to a WiFi network from an iPhone or iPad:

  1. From your Home screen, go to Settings > WiFi.
  2. Turn on WiFi. Your device will automatically search for available Wi-Fi networks.
  3. Tap the name of the Wi-Fi network that your computer is also connected to.
  4. You will now see a WiFi icon at the top of your iPhone or iPad screen (number of bars may vary). You should also see this icon next to the device in iMazing.

Potential Reason: WiFi Assist or Cellular Data on the iPhone or iPad may be interrupting WiFi connection

If WiFi Assist is on, it is using a combination of cellular data and WiFi to make connections to the internet, but this may be preventing iMazing from recognizing the Apple device over WiFi.

To turn off WiFi Assist on an iPhone or iPad:

  1. Go to Settings > Cellular or Mobile Data.
  2. Scroll down and tap the slider for Wi-Fi Assist to turn off.

Sometimes, cellular data can prioritize itself over WiFi. You may turn it off by following the steps above to find the setting. This may help if turning off WiFi Assist did not.

Potential Reason: Computer and Devices are on Different WiFi Networks

If WiFi is set to On (on both the Mac/PC and the iPhone/iPad) check to see if the iPhones and/or iPads are on exactly the same wireless network as the computer. In some homes there might be 2 or 3 other networks around you but they must be the same for iMazing and Bark to be able to backup over WiFi.

Still having trouble?

We are happy to assist with setup or troubleshooting! Reach out to Bark Support, and we'll help every step of the way.

Did this answer your question?